Genetix CARES

Coordination, Access, Resources, Education, & Support

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More then just a support program

More than just a support program—a promise to stand beside you

Genetix CARES is a comprehensive, no-cost support program that provides a dedicated point of contact, practical resources, and personalized guidance to help you navigate every step of treatment.

We built Genetix CARES alongside patients, caregivers, and clinicians to provide the kind of support people actually need. From your first conversation through treatment and beyond, we stay with you—helping you move forward with clarity and confidence.

Support services

Patient Navigator Icon
Patient Navigator

Your personalized contact throughout treatment

Insurance & Financial Support
Insurance & Financial Support

Help navigating coverage and costs

Travel & Logistics
Travel & Logistics

Travel and accommodation assistance

Fertility Peservation
Fertility Preservation

Financial and logistical support

Community & Connection
Community & Connection

Connect with others who understand

Your Patient Navigator
 is always in your corner

At the heart of Genetix CARES is a dedicated Patient Navigator: your single, consistent point of contact throughout treatment.

  • Understand what to expect at every stage
  • Coordinate logistics across care team and insurance
  • Stay connected through regular check-ins
  • Connect you to resources and support
Your patient navigator 
is always in your corner

Support at
every step

From your first conversation through long-term follow-up, Genetix CARES provides coordinated support
across every stage of the treatment journey. 

Getting Started

Meet your Navigator

Insurance & Planning

Coverage and approvals

Pre-treatment Prep

Travel and readiness

Treatment & Recovery

Ongoing
guidance

Long-term Follow-up

Continued support

Eligibility for support services is determined by Genetix and may vary.

Find a Qualified Treatment Center

In order to serve the needs of patients, a carefully selected network of Qualified Treatment Centers (QTCs) has been trained to administer Genetix therapies. Our therapies are only available at these QTCs.

QTCs are independently owned and operated. Genetix does not have oversight of any QTC or the medical care they provide. QTCs decide whom they will evaluate and treat based on various clinical and non-clinical factors such as patient age, insurance coverage, and capacity for new patients. Contact the QTC or Genetix CARES for additional information.

Your Patient Navigator can help you identify a QTC that accepts your insurance and is accepting new patients. You can also search for a QTC using our QTC locator tool. To start your search, please make a selection below.

Learn more about QTCs

Inclusion of a QTC in this locator tool does not represent an endorsement, referral, or recommendation from Genetix. It is the sole discretion of patients and their healthcare provider to determine which QTC may be the best fit for them.

Please note that the circumstances of coverage for Genetix treatments may vary based on QTC; a Patient Navigator at Genetix CARES may be able to provide information about insurance coverage.

Resources and support for healthcare providers

Resources and support for healthcare providers

Genetix CARES extends your care beyond the clinic, providing patients with personalized support while helping reduce coordination burden on you and your team.

  • Streamlined enrollment
  • Care coordination
  • Patient education & readiness

Access and reimbursement resources